HELP & FAQ

HELP & FAQ 

TECH TIDE

What materials are used in Tech Tide gadgets, and are they high quality?
Tech Tide gadgets are crafted with premium, durable materials such as recycled aluminum, high-grade plastics, and eco-friendly components. Our products undergo rigorous quality testing to ensure longevity and performance. Designed for daily use, our tech is built to withstand wear and tear, offering reliable functionality and a sleek aesthetic. With proper care, your Tech Tide gadgets can remain in top condition for years.

Are Tech Tide products safe for people with sensitive skin (e.g., wearables)?
Yes, our wearable tech, such as smartwatches and fitness trackers, is designed with hypoallergenic materials like silicone and stainless steel, making them safe for most users with sensitive skin. Over 99% of customers report no irritation. If you have no issues with similar materials, our wearables should be comfortable for you. Always ensure proper hygiene when using wearables to avoid external irritations.

What’s the difference between Tech Tide’s products and lower cost alternatives?
Lower cost tech often uses inferior materials, leading to shorter lifespans and performance issues. Tech Tide products are made with high-quality, responsibly sourced components, ensuring durability and reliability. Our gadgets are rigorously tested to meet industry standards, offering superior performance and longevity compared to budget alternatives.

How long does it take to process and ship my order?
We aim to process all orders swiftly. Most orders are processed and shipped from our Delaware facility within 1 to 7 business days. As many products are curated or customized to order, same-day shipping may not always be possible. Personalized items, like custom-engraved tech accessories, may require additional time. Check your email for any requests for further details related to your order.

I need my order ASAP. Can I prioritize it?
Yes! For urgent orders, we offer a priority service for a $9.99 USD fee at checkout. This ensures your order is processed and dispatched within 1 business day, skipping the queue. If you’ve already placed your order, contact us at support@techtide.com with your order number, and we’ll apply the priority “rush my order” fee.
How is my order packaged? Is gift packaging available?
All orders are shipped in a protective, recyclable mailer with a soft pouch for smaller items. For a premium touch, we offer our Deluxe Tech Tide Gift Box for an additional $9.99 USD, selectable at checkout for each product. This sleek, reusable box enhances the unboxing experience. Note: The gift box appears as a separate item in your cart. Removing it will exclude gift packaging.
Can I include a personalized gift message with my purchase?
Yes! During checkout, you can add a personalized message, which we’ll print and include in your package. The package won’t identify you as the sender, so we recommend including your name in the message for clarity.
I entered an incorrect shipping address. What should I do?
Please verify your shipping address before completing your order, as Tech Tide is not responsible for errors provided at checkout. If you notify us of an address issue after shipping, we’ll work with the carrier to reroute the package back to us. Once received, you can choose to pay for reshipping to the correct address or receive a refund for the item(s), excluding the original shipping cost.
What are the key materials in Tech Tide products?
Our gadgets use premium materials like recycled aluminum, high-grade silicone, and durable polymers, ensuring both performance and sustainability. These materials are selected for their strength, eco-friendliness, and ability to deliver a seamless user experience.
Do you ship to PO boxes?
Yes! We partner with USPS for domestic orders, ensuring reliable delivery to PO boxes.
Why is my checkout price different from my cart total?
Tech Tide processes all orders in USD. While your cart may display prices in your local currency, the checkout reflects the USD amount based on the current exchange rate. We are not responsible for any international transaction fees charged by your bank.
Can I use multiple discount codes at checkout?
No, only one discount code can be applied per order. During major sales (e.g., Black Friday), where prices are as marked, discount codes and store credits are temporarily disabled until the sale ends.
Can I buy Tech Tide products in physical stores?
Yes! Tech Tide is available in select tech and lifestyle stores across the U.S. Visit our [Stockists Page] for locations. Interested in stocking Tech Tide in your store? Email us at support@techtide.com for details and partnership opportunities.
Can I use my Tech Tide gadgets in water (e.g., wearables)?
Many of our wearables, like fitness trackers, are water-resistant and suitable for activities like washing hands or light rain. Check the product specifications for IP ratings (e.g., IP67). However, avoid exposing non-waterproof gadgets, like certain wireless earbuds, to water or harsh chemicals, as this may affect performance.
How should I care for my Tech Tide gadgets?
To maintain your gadgets, avoid extreme conditions like high heat or physical impact. Remove wearables before intense physical activities or sleeping. Store devices in a cool, dry place when not in use. For charging cables and accessories, avoid bending or twisting to preserve their integrity.
How should I store my Tech Tide products?
Our gift boxes are designed for gifting, not long-term storage, as prolonged exposure may affect certain materials. Store gadgets in their included pouches or airtight containers to prevent scratches, dust, or damage.
How do I clean my Tech Tide gadgets?
Use a soft, lint-free cloth slightly dampened with water or a mild cleaner to gently wipe your gadgets. For intricate areas, use a soft-bristled brush. Ensure devices are dry before storing or charging. Avoid harsh chemicals, as they may damage surfaces or components.
My wearable gadget is irritating my skin. Is this normal?
Our products use hypoallergenic materials, making skin irritation rare. However, individual skin sensitivities vary. Irritation is often caused by external factors like improper cleaning, tight straps, or exposure to sweat, soaps, or chemicals. Ensure proper hygiene and fit when using wearables. If irritation persists, contact support@techtide.com. We’re not liable for irritations caused by external factors.
How long will my Tech Tide gadgets last?
With proper care, Tech Tide gadgets are designed for long-term use. Follow care instructions and product-specific guidelines to maximize durability and performance.
How do I choose the right size for wearable tech (e.g., smartwatches)?
Each wearable product page includes a sizing guide to help you find the perfect fit. Measure your wrist at the end of the day when it’s largest for accuracy. Contact support@techtide.com if you need assistance.
How do I know if my wearable fits properly?
A properly fitted wearable should feel snug but not tight, allowing comfortable movement without slipping. Adjust straps to ensure a secure yet breathable fit.
Tech Tide Accessories (e.g., Charging Cables, Cases)
How should I care for my Tech Tide accessories?
Store cables loosely coiled to avoid stress on wires.
Clean cases with a soft, damp cloth and mild soap; avoid harsh chemicals.
Keep accessories away from extreme heat or moisture.
Avoid contact with rough surfaces that may scratch or damage materials.
Some products, like leather cases, may show natural wear over time this is not a defect but part of their unique character.

Do you offer refunds or exchanges for accessories?
We offer store credit for exchanges if items are returned in their original condition and packaging. Refunds are not available. To ensure the correct fit (e.g., phone cases), refer to our product compatibility guides before ordering. Contact support@techtide.com for exchange details.

What if I ordered the wrong accessory size (e.g., phone case) and it’s sold out?
We cannot guarantee stock availability for exchanges. If the desired size is sold out, store credit will be issued for eligible returns. To avoid sizing issues, order multiple sizes for comparison and return the incorrect one for store credit. Email support@techtide.com for guidance.

How are accessories packaged?
Accessories are shipped in 100% biodegradable, compostable mailers with a thank-you card included. Deluxe gift boxes are available for an additional fee.

Can I include a personalized gift message with my accessory purchase?
Yes, add your message at checkout, and we’ll print and include it in the package. Include your name in the message, as the package won’t otherwise identify the sender.

Do you ship accessories to PO boxes?
Yes, we ship to PO boxes via USPS for domestic orders